REFUNDS & CANCELLATION

Try first. Then decide.

The trial is the evaluation period, so billing only ever starts on a decision you have already made. Last updated 4 October 2026.

The trial

Every new account gets a free trial of Redline Pro with every tool, and we never ask for a card to start. An account opened on or before 31 January 2027 gets 30 days (the Revu 20 switch offer); an account opened from 1 February 2027 gets 14 days. When the trial ends nothing is charged: your account moves to Redline Free, your drawings stay where they are, and you subscribe only if you choose to, to Redline Plus (USD 9 a month or USD 90 a year) or Redline Pro (USD 15 a month or USD 150 a year).

Cancelling

• Cancel at any time from your workspace. Your access continues to the end of the period you have already paid for, and nothing further is charged.
• Cancelling never removes your drawings. You can download them at any time, before or after.

Changing plans

You can move between Plus and Pro, or between monthly and yearly billing, from your workspace. Paddle charges the difference for the rest of the current period straight away when the new plan costs more, and credits it when it costs less, so no time is paid for twice.

Refunds

• Because the trial comes before any payment, we do not refund time that has already been billed, whether for a month or a year.
• Payments are taken by Paddle.com as merchant of record. Where the law where you live gives you a right to a refund, or where Paddle's own buyer terms provide one, that right is unaffected by anything on this page.
• If a charge was taken in error — for example a renewal after you had cancelled — tell us and we will put it right.

Failed payments

If a renewal cannot be taken, Paddle retries it and lets you update your card. Until it succeeds your account keeps download access; saving new work in the editor resumes when payment does.

Price changes

If a price changes, you will see a notice in your workspace at least thirty days before it applies to you, and it applies only from your next renewal after that.

How to reach us

Contact Redline PDF support with your username. We reply to every message.